Return and Payment Policy

An order can only be revoked in the following cases:

The delivery of defective products. In this case, the revocation must be made as soon as possible after detecting the defect, but in no case later than 12 days after the receipt of the product.

You may revoke your order by the end of the day on which the order was placed by notifying us by e-mail at After the order has been sent to the printing house, a revocation is unfortunately no longer possible, since the book is unique and created according to the specific order.

When revoking an order, we assume responsibility for all costs associated with the manufacturing and resubmission of a new copy of the corresponding product.

Reimbursement for defective products will not result in the production of a new copy of the product and the products will be returned to us in their original packaging.

The revocation must be made by e-mail to the e-mail address or via telephone at +1 (249) 201-8060. The date on which the e-mail was sent or the phone call was received is used to determine the timeliness of the revocation.

Once your return is received, a credit will be issued to the credit or debit card used for payment of the original order. Shipping charges will not be refunded. Refunds typically take two (2) weeks to process, but may take longer during exceptionally busy times.

The general terms and conditions grant no right for the revocation of products that were made and customized according to the submitted specifications and have neither defects nor errors.

If you need to change the personalisation after you have placed the order

Changes to an order are possible by the end of the day on which the order is placed by submitting changes to or by phone at +1 (249) 201-8060. If the cancellation is not carried out in time, we have the right to issue the invoice to the buyer in the amount of one third of the full price of the product.

Accuracy of the website content

We make every effort to keep the content of the website up to date, but cannot guarantee its accuracy and completeness. We reserve the right to make changes at any time without prior notice to the content of the website or to the listed products, prices or fees. Site content may be outdated and we assume no obligation to update it. This also applies, above all, to the presentation of the products offered, which may differ from the actual appearance of the products. This does not constitute a valid reason for a revocation of goods. Certain content of the website may come from third parties. We cannot provide any guarantee or responsibility for the accuracy, completeness, timeliness or reliability of this content.

Payment Methods

When ordering our Hooray Heroes personalised children's books, there are various payment methods available. Choose the one that suits you best.

Credit and Debit card

If you would like to settle the bill for your order right away or if you would like to send the parcel to the address of the child receiving the gift, you have the option of paying in advance by credit card (Visa, MasterCard).

As soon as our system has determined that there are sufficient funds in your account and the order has been successfully completed, our printing house gets the green light and your personalised children's book will be completed and despatched.


You can also pay for your order via PayPal so that Hooray Heroes can start working on your order right away. During the ordering process, please choose the payment via PayPal option and a separate window will open to enable this method of payment.

October 15, 2020